North American Van Lines

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Texas Movers

Frequently Asked Questions About Your Move

The Woodlands, Conroe, Houston, Austin, San Antonio, Dallas

When is the best time to move?

If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on vans, equipment and personnel during these periods.

What is Adams Transfer's Texas DOT #?

TxDMV # 005425866C

How do you determine what my move will cost?

Unless you have been given a binding estimate, the exact cost of your move cannot be determined until after your shipment has been loaded on the van and weighed. If additional services are requested or become necessary after loading and weighing, additional charges will be incurred. Basic transportation charges depend on the actual weight of your goods and the distance they will travel. The total cost will include these transportation costs, any charges for Full-Value Coverage or Depreciated Coverage, plus charges for any "accessorial" services (such as packing and unpacking) performed by the Adams North American agent at your request. These charges are based on "tariff" rate schedules.

Am I protected against loss or damage while my goods are in transit?

Yes, but how much protection you have and its cost to you depend upon the North American Van Lines "valuation" program you choose – Full-Value Coverage or Released Rate Liability (60 cents per pound per article).

Can I pack my china, glass and crystal?

Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack.

Be sure to select a sturdy container with a lid. Place a two- or three-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective, "padded nest." Pack the heaviest items on the bottom and the lighter ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton "Fragile," and list the contents on the outside. Be sure to seal the carton with tape.

Can I pack my clothes in a chest or dresser drawers?

Lightweight clothing – sweaters, shirts, blouses, and lingerie – may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak.

Can I move my pet?

Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your Adams North American agent will be glad to suggest alternate ways to ship your pets safely.

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Moving Questions

We realize that you may have more questions
about your move. For more information, please
visit our corporate partner site:
North American Van Lines Q & A

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Certifications and Associations
BBB Award for Excellence Winner 2011 Conroe Chamber Member The Woodlands Chamber Member Southwest Movers Assoc Member Pinnacle Mover Certification CMC Certification ProMover Certification
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TxDOT toll free number 888-368-4689
US DOT No. 070851